Quality Control Process
Raising the Bar
Step 1: We make sure you provide correct measurements
Our measuring guide video is very easy to understand and we also offer free video consultation to help you get measured.
Step 2: We check your measurements
Once we receive your measurements, our quality control team and tailors also check your measurements for accuracy before working on your dress. We might reach out to you for clarifications.
Step 3: Once your dress is made, we check the dress's measurements
Our quality control team carefully checks the measurements of your dress to make sure they match the measurements you provide.
Step 4: We send you a picture of the final dress before shipping
Guess what? You will even get a picture of your dress before it is shipped to your door. Once you are happy with the dress, we will ship it to you.
Step 5: Perfect Fit Guarantee
In very rare cases where you are not satisfied with your purchase, we offer the Perfect Fit Guarantee! With this service, you can use one of the three options:
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1. If your dress only requires a few adjustments to fit you perfectly, we advise you to visit a local tailor, and we will cover the alteration cost (up to 25% of the dress's full price).
2. If the dress can't be altered, we'll pay for the return shipping and make a new one for you.
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3. We will give you a full refund and pay for the return shipping.